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There are 13 incidents or planned maintenance that may be affecting customers on our network.

360427: PLANNED MAINTENENCE   

Last updated:(19 Aug 2025 09:05hrs)

Status: Currently open.
Location: BIS1 BRS6 ELS1 EX09 FUG1 GRY3 ICK1 IV00 KNA1 LIT1 LOW1 MAI2 QEB1 SOS1 SOU4.

There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 20/08/2024 Customers may experience an interruption to services for up to 5 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

360235 :MAINTENANCE AFFECTING SERVICES   

Last updated:(19 Aug 2025 08:51hrs)

Status: Currently open.
Location: London E14.

There is essential maintenance taking place between the hours of 06:00 to 08:00 on Wednesday 20/08/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

358542 :THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(19 Aug 2025 08:41hrs)

Status: Currently open.
Location: Devon TQ12 TQ13.

There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Wednesday the 20/08/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

358513: PLANNED MAINTENENCE   

Last updated:(19 Aug 2025 08:36hrs)

Status: Currently open.
Location: SOUTHECOTE, RG30.

There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 20/08/2025 Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

358026 :THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(19 Aug 2025 08:36hrs)

Status: Currently open.
Location: South Gloucestershire BS16.

There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Wednesday 20/08/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

357903: PLANNED MAINTENENCE   

Last updated:(19 Aug 2025 08:29hrs)

Status: Currently open.
Location: CAMBRIDGESHIRE, CB24.

There is essential maintenance taking place between the hours of 08:00 on Wednesday 20/08/2025. Customers may experience an interruption to services for up to 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

353645: MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Aug 2025 09:49hrs)

Status: Currently open.
Location: Laverst SP4.

There is essential maintenance taking place between the hours of 09:00 to 16:00 on Tuesday the 19/08/2025. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

358538 :THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(19 Aug 2025 08:21hrs)

Status: Closed.
Location: SUFFLOK, IP2.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday the 19/08/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (19 Aug 2025 08:21hrs)
This Planned Maintenance was completed on Tuesday, August 19th, 2025 at 08:21hrs.

357794: THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(19 Aug 2025 08:20hrs)

Status: Closed.
Location: FELTHAM, TW14.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 19/08/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (19 Aug 2025 08:20hrs)
This Planned Maintenance was completed on Tuesday, August 19th, 2025 at 08:20hrs.

360036: THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(19 Aug 2025 08:19hrs)

Status: Closed.
Location: Staffordshire WS13.

There is essential third party maintenance taking place between the hours of 22:00 on 18/08/2025 and 08:00 on 19/08/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (19 Aug 2025 08:19hrs)
This Planned Maintenance was completed on Tuesday, August 19th, 2025 at 08:19hrs.

358535: THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(19 Aug 2025 08:19hrs)

Status: Closed.
Location: Suffolk IP2.

There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on 19/08/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (19 Aug 2025 08:19hrs)
This Planned Maintenance was completed on Tuesday, August 19th, 2025 at 08:19hrs.

361931: INCIDENT AFFECTING INTERNET SERVICES   

Last updated:(19 Aug 2025 07:48hrs)

Status: Closed.
Location: Hethersett NR18 NR9.

We have a network incident in Hethersett affecting internet services. Our team are looking into this and will provide an update by 04:30.

Please do not reset your equipment.

Update (19 Aug 2025 07:48hrs)
This incident was closed on Tuesday, August 19th, 2025 at 07:48hrs.

Update (19 Aug 2025 07:48hrs)
Work to restore service was completed at 05:44 on 19/08/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (19 Aug 2025 02:55hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 08:00.

361866: INCIDENT AFFECTING INTERNET SERVICES   

Last updated:(18 Aug 2025 18:59hrs)

Status: Closed.
Location: RG27 Hook.

We have a network incident in Hook affecting internet services. Our team are looking into this and will provide an update by 15:00

Please do not reset your equipment.

Update (18 Aug 2025 18:59hrs)
This incident was closed on Monday, August 18th, 2025 at 18:59hrs.

Update (18 Aug 2025 18:59hrs)
Work to restore service was completed at 13:30 on 18/08/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (18 Aug 2025 14:25hrs)
3rd party has started work on their equipment, as a result service has been stable since 13:30.
However there is potentially for further service disruption. We'll update this post as we get more information.

Update (18 Aug 2025 14:06hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 16:00.

Update (18 Aug 2025 13:30hrs)
Service is currently restored but we're aware of an issue thats affecting all customers intermittently.
We're investigating this fault and will have an engineer to site as soon as possible.